1. The product is used, altered, or defective.
2. There is physical or in-transit damage to the product.
3. A branded product is received with the seal already opened.
4. The package is empty, or some items or accessories are missing.
5. There is a significant difference between the product received and the product description on the Procura Business website.

1. The product is no longer needed by the customer.
2. The customer mishandles or improperly installs an industrial product, causing damage or rendering it unusable.
3. A branded product is received with the seal already opened.
4. Customized or made-to-order products cannot be returned.

1. Any concern with a product must be reported to the respective Key Account Manager (KAM) within 48 hours of delivery.
2. In case of an empty package or quantity issue, customers must share a video of the unboxing with our customer care team.
3. Customers must provide 7–8 images of the complete product, including packaging (outer & inner), and the shipment label when raising a return or replacement request.
4. For industrial goods, returns are acceptedonly for wrong, defective, or damaged items.
5. For faulty electronics, the customer must contact the nearest service center for repair or replacement.
6. Products must be returned in new and unopened condition, with original packaging, tags, warranty cards, manuals, and accessories (including keys, straps, and locks).
7. All returns and refund-related matters are handled exclusively by our Accounts Department, regardless of the payment method.
8. While sellers on Procura Business offer return options,product-specific policies on the product page take precedenceover general guidelines.

The approach to refunds varies based on several factors, including product category and value. For certain products, particularly those of higher value, replacements may be prioritized. In other cases, refunds may be extended based on the circumstances of the return request.

All refund and exchange processes are managed by the Procura Business Accounts Department, regardless of the original payment method.

Refunds / Returns will not be accepted in the following situations:

1. Request raised after the 48-hour window post-delivery.
2. Missing packaging, labels, tags, accessories, or freebies.
3. Product damaged due to customer handling.
4. Product has been used.
5. Items sold as part of a combo/set cannot be returned individually.

Refund Timeline:

1. Once a refund is approved by the Accounts Department, the amount will be processed via NEFT to the customer's bank account within 15 business days.

The approach to refunds varies based on several factors, including product category and value. For certain products, particularly those of higher value, replacements may be prioritized. In other cases, refunds may be extended based on the circumstances of the return request.

All refund and exchange processes are managed by the Procura Business Accounts Department, regardless of the original payment method.

Refunds / Returns will not be accepted in the following situations:

1. Request raised after the 48-hour window post-delivery.
2. Missing packaging, labels, tags, accessories, or freebies.
3. Product damaged due to customer handling.
4. Product has been used.
5. Items sold as part of a combo/set cannot be returned individually.